What are your Store Hours?
Our internet department is open 9:00am - 5:00pm, Monday thru Friday. Any orders or inquiries placed after 5:00pm will be handled the next internet business day.
 
Some sites do not take phone calls. They say it enables them to keep their prices low. I have to e-mail them with questions, and then it takes 2-3 days to get an answer. What is your Phone Policy?
This is one of the major differences between us and some of the other parts sites. We do not make you choose between customer service and price. We realize that sometimes you need answers right away. Feel free to call us anytime (at the numbers listed below), and we'll be happy to talk with you. Whether you e-mail us or phone us, you will always pay the same low price and receive the same great service.
 
What is a "VIN#" and where do I find it?
VIN is short for "Vehicle Identification Number". It is generally 17 digits long and can be found on a metal plate on the top of the dash pad on the drivers side of the vehicle, visible from the outside of the vehicle through the windshield. It is also found on your Vehicle Title, Registration and Insurance Documentation.
 
Why do you need my Vin#?
The Vin# is necessary in identifying the correct parts for a particular vehicle. With the Vin#, we can identify each and every Production Option for all vehicles produced beginning with the 1990 model year.  

Do you sell genuine OEM parts?
All parts are guaranteed to be new and factory original. These are the same parts you would purchase from the dealer.
 
How can I order a new Owner's Manual for my vehicle?
You may contact Helm, Inc. at 1-800-782-4356 or visit www.helminc.com. Helm Inc. sells original manufacturer owner's manuals and will ship these directly to you.

Do you have my part in stock?
In addition to our on-hand inventory, we work with a network of hundreds of parts warehouses across the country enabling us to fill and ship orders within 24 hours. In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to find one for you as quickly as possible.
 
Can I add to my order after it has been placed?
Yes, you can add to an order up until the time it is shipped and no longer in our possession.
 
Can I cancel an order after it has been placed?
Yes, you can cancel any order or part of any order up until the time it is shipped and no longer in our possession.
 
How long before my order ships?
In stock orders ship within 24 hours.
 
Do you ship outside the United States?
Yes, we ship anywhere.
 
Which credit cards do you accept?
We accept Visa, Mastercard, Discover, and American Express.
 
What method of shipping do you use?
Our preferred method of shipping is Fed Ex Ground. They give excellent service, are extremely reliable and very reasonable priced.
 
What if I need my part faster?
Virtually any method of shipment is available upon request. Just tell us your needs and we will try to accommodate them. We can ship parts via Next Day Air up until 3PM CST.

What should I do if there’s a problem with my order? How do I contact you?
The easiest and fastest is through email. You may also contact us at 1-877-680-3535 and ask for the internet department.

What if I buy a part from you and in 6 months something is wrong with it?
Keep your receipt! Your warranty is honorable at any Honda Dealer in the United States as long as you have your receipt and are in the warranty coverage period. The warranty will vary depending on what you purchased, but as a general rule, most all Genuine Honda parts and accessories carry a 12 month or 12,000 mile warranty.

Do you sell USED or AFTERMARKET parts?
We do not sell used parts! The only aftermarket parts we sell would be something like a tag for the front of your Honda, or something like shirts, hats, pens, watches, and so on.

What is your return policy?
We understand that sometimes, for whatever reason, the part you needed yesterday, is no longer needed today. So for that reason, WE TAKE BACK ANYTHING WE SELL. We do not set time limits, nor do we charge restocking fees. We will even arrange return freight for you. Just pack the part up in it's original package and we'll send someone for it. Return shipping charges will be deducted from your refund.
 
We just ask for a couple of courtesies. We can not take back used, installed or tried parts. Parts must be resaleable and in their original packaging. You do not need a return authorization, but we would like to be informed via e-mail, phone or whatever so that we can expect the part and credit the correct account in a timely manner when it gets here. Please include a copy of your invoice with the return. We do reserve the right to refuse and return any parts that we find to have been installed, are used, or do not meet the above return criteria.
 
What did we leave out?
As hard as we've tried to cover everything, I'm sure there is plenty we've left out. If there is something you need and don't see it here, just ask. We're always just a click away. We look forward to hearing from you.